Legal notice
Returns
We only accept returns for unopened, or unworn items within 14 days. A refund would be issued excluding the shipping cost, and customers may be responsible for return shipping. For damaged items during transit, please contact us upon arrival to initiate a replacement or a full refund. Please provide pictures and videos of the damaged item(s), we need it for evidence for our manufacturing partners overseas.
Please contact us before leaving a negative review, we will do our utmost best to resolve any inconvenience.
If you have any questions, please contact our email zenpaiassociation@gmail.com promptly. We appreciate your support and hope to continue doing business with you all.
Shipping
Please note that the majority of our products are fulfilled by international suppliers based in China. As a result, delivery times are longer than standard domestic shipping. Orders may take several weeks, and in certain cases up to two months, to arrive depending on the product type, customs processing, and regional shipping delays. We encourage customers to review estimated delivery windows carefully before purchasing. By placing an order, you acknowledge and agree to these extended shipping timeframes.
We truly appreciate your patience and understanding, and we apologize for any inconvenience these delays may cause. Should any issues arise with your order, the store owner will reach out directly to provide updates and resolutions. Customers are also welcome to contact the owner at any time with questions or concerns, and every effort will be made to ensure a smooth and satisfactory experience.
We truly appreciate your patience and understanding, and we apologize for any inconvenience these delays may cause. Should any issues arise with your order, the store owner will reach out directly to provide updates and resolutions. Customers are also welcome to contact the owner at any time with questions or concerns, and every effort will be made to ensure a smooth and satisfactory experience.