Shipping policy

Shipping Policy

Thank you for shopping with Zenpai Association.

We are committed to providing clear and transparent information regarding order processing, fulfillment, shipping, tracking, and delivery. Please review this Shipping Policy before placing your order.

By completing a purchase through Zenpai Association, you acknowledge that you have reviewed the applicable shipping information associated with your order. Nothing in this policy is intended to limit any rights available to you under applicable consumer protection law.

International Fulfillment

Many products offered by Zenpai Association are fulfilled through international suppliers and fulfillment partners, including partners located in China.

As a result, some orders travel internationally before reaching their final destination and may require significantly more transit time than standard domestic shipments.

International fulfillment allows us to offer a broader selection of products, but customers should be aware that these shipments may require several weeks for delivery.

In certain circumstances, delivery may take up to approximately two months, depending on factors such as:

  • Product availability

  • Supplier processing times

  • Country of origin

  • Shipping carrier

  • Destination

  • Customs processing

  • International transportation delays

  • Holidays and peak shipping periods

  • Severe weather

  • Regional delivery disruptions

  • Other circumstances outside of our reasonable control

We strongly encourage customers to review any estimated delivery information displayed on the applicable product page or during checkout before completing a purchase.

Processing Time vs. Shipping Time

Please note that order processing time and shipping/transit time are separate.

Processing includes the time required for an order to be prepared, confirmed, packaged, and transferred to the applicable shipping carrier.

Transit time begins after the package has been accepted by the shipping carrier.

Processing times may vary depending on the product, supplier, availability, and fulfillment location.

An order confirmation does not necessarily mean that an order has already been shipped.

Estimated Delivery Dates

Any estimated shipping or delivery timeframe displayed on our website, product pages, checkout, order confirmation, or tracking information is provided as a good-faith estimate based on information available at that time.

Unless expressly stated otherwise, estimated delivery dates are not guaranteed arrival dates.

International shipping networks and customs agencies operate independently from Zenpai Association, and delays may occasionally occur after an order has been shipped.

We appreciate your patience when circumstances outside of our reasonable control affect the delivery of your order.

Tracking Information

When tracking information is available, it will generally be provided after your order has been processed and shipped.

Please be aware that tracking information may not update immediately after a tracking number is issued. International tracking systems may also experience periods during which no new scan or location information appears while a package is traveling between facilities or countries.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Customers are encouraged to continue monitoring their tracking information until the shipment reaches its destination.

Orders Shipped in Multiple Packages

Products within the same order may be fulfilled by different suppliers or fulfillment locations.

Because of this, one order may occasionally arrive in multiple packages at different times.

If you receive only part of your order, please do not assume that the remaining merchandise is missing. Additional packages may still be in transit.

When available, separate tracking information may be provided for each shipment.

Customs & International Processing

International shipments may be subject to customs inspections, import processing, or other requirements imposed by the destination country.

Customs processing times are controlled by the applicable government authorities and are outside the direct control of Zenpai Association.

Customs inspections may result in additional delivery delays.

Any applicable taxes, customs charges, duties, or import requirements will be handled in accordance with the applicable destination laws and any information provided during checkout.

Shipping Address Responsibility

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact information

If you discover an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

Zenpai Association cannot guarantee successful delivery when incorrect or incomplete shipping information was provided by the customer.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address provided during checkout.

Refused, Unclaimed, or Undeliverable Packages

Packages returned because they were refused, unclaimed, undeliverable, or addressed incorrectly may be reviewed after they are returned to the applicable fulfillment location.

If a customer requests reshipment, additional shipping charges may apply when the delivery failure resulted from information provided by the customer or failure to accept delivery.

Any refund eligibility will be determined according to our applicable Refund & Return Policy and applicable law.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check the delivery area around your residence or property

  • Check with other members of your household

  • Check with neighbors when appropriate

  • Check with your apartment complex, building management, mailroom, or front desk

  • Review any delivery photographs or carrier notifications

  • Contact the applicable shipping carrier

If you are still unable to locate the shipment, please contact Zenpai Association and provide your order number and tracking information so we can review the situation with you.

Delayed Shipments

Because many of our products travel through international shipping networks, occasional delays are possible.

A delayed shipment does not necessarily indicate that the shipment has been lost.

If your package has substantially exceeded the estimated delivery timeframe, please contact us with:

  • Your order number

  • The item you are waiting for

  • Your tracking number, if available

  • Any relevant tracking information

We will review the available shipment information and assist you with determining the appropriate next steps.

Lost Shipments

If tracking information indicates that a package may have been lost during transportation, please contact us so we can investigate the shipment with the applicable supplier, fulfillment partner, or shipping carrier.

Depending on the circumstances and the results of the investigation, an appropriate resolution may include replacement, reshipment, refund, or another available remedy.

Damaged Packages or Products

Please inspect your shipment and merchandise as soon as reasonably possible after delivery.

If your package or product arrives damaged, please retain:

  • The damaged item

  • The original product packaging

  • The shipping box or mailing package

  • Packaging materials

  • Shipping labels

Please contact us promptly and provide your order number, a description of the issue, and clear photographs showing the damage.

When appropriate, we may also request photographs or video of:

  • The product

  • The damaged area

  • Product packaging

  • Exterior shipping packaging

  • Shipping label

  • Other affected components

This information may be necessary for Zenpai Association to investigate the issue with our suppliers, fulfillment partners, manufacturers, or shipping carriers.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

For additional information regarding damaged merchandise, refunds, replacements, and returns, please refer to our Refund & Return Policy.

Product Packaging

We and our fulfillment partners use packaging appropriate for the applicable product and shipment.

However, packages may travel through numerous warehouses, sorting facilities, customs facilities, aircraft, vehicles, and carrier networks before reaching the customer.

Because of this, minor cosmetic wear to external shipping packaging may occasionally occur during transportation.

For collectible merchandise, minor imperfections to retail packaging that do not affect the product itself may not necessarily constitute product damage unless a specific packaging condition was expressly guaranteed in the product listing.

Significant damage should always be reported to us with photographs so that we can properly evaluate the issue.

Product Measurements & Minor Variations

Certain products may be manufactured, measured, or finished individually.

Unless otherwise stated, product measurements may have minor variations due to manufacturing tolerances or manual measurement. A difference of approximately 1–5 millimeters may occur in some products.

Measurements and specifications provided on product pages should therefore be considered approximate unless expressly identified as exact.

Product Colors & Display Differences

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on:

  • Screen or monitor settings

  • Display technology

  • Device brightness

  • Photography lighting

  • Manufacturing variations

  • Environmental lighting

Minor color differences between product photographs and the physical product may therefore occur.

These normal variations do not necessarily indicate that an incorrect or defective product was received.

Product Quality & Fulfillment

Zenpai Association works with suppliers and fulfillment partners to provide products in appropriate condition for shipment.

Depending on the fulfillment method, merchandise may be inspected, packaged, and shipped directly by the applicable supplier or fulfillment partner.

If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us rather than attempting to resolve the issue directly with an international supplier.

Your purchase is with Zenpai Association, and our customer-service channels should be used for assistance regarding your order.

Contact Us About Your Shipment

For the fastest and most organized assistance, please visit our Contact Us page and complete the contact form:

https://zenpaiassociation.com/pages/contact

You may also contact us directly at:

zenpaiassociation@gmail.com

For shipping or order-related inquiries, please include your order number whenever possible.

If your concern involves a damaged product, damaged package, incorrect item, missing item, or another product-condition issue, please also provide clear photographs or other relevant documentation so we can better assist you.

We appreciate your patience and understanding regarding international fulfillment and sincerely appreciate your support of Zenpai Association.

Zenpai Association LLC
Operating as Zenpai Association
ZenpaiAssociation.com